We are committed to providing a high-quality, professional and ethical service across our therapy practice, CPD training and learning resources. If something has gone wrong, or you are dissatisfied with any aspect of your experience, we encourage you to let us know so that we can address your concerns appropriately.​

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How to Make a Complaint

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Please submit your complaint in writing by emailing: evetrue.com@gmail.com

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To help us understand and investigate your concerns, please include:

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• Your name and contact details

• A clear description of the issue

• Any relevant dates or supporting information

• How you would like the matter to be resolved​

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Our Response Process

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Acknowledgement: We will acknowledge receipt of your complaint within 7 working days.

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Investigation: We will review your complaint fairly, thoroughly and impartially.

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Outcome: We will provide a written response outlining our findings and any actions taken within 30 days of receiving your complaint.​​​​​​​​​​​​​​​​​​​​​